The terms and conditions detailed below apply to all bookings at the Yorkshire Spa
Retreat whether made online, on the website, via our booking partners, by telephone,
or in person.
Bookings:
•All rates are subject to availability and all bookings are taken at the discretion
of the Yorkshire Spa Retreat Spa.
•All bookings to be paid, in full, at time of arrangement.
•All prices shown are applicable at the time of booking and are not valid in
conjunction with any other offer.
•Once you have booked your activities you will be sent a confirmation email. We ask
that you carefully check the details of the confirmation email and contact us
within 24 hours if anything appears incorrect.
•Very occasionally, we may have to cancel your booking. We will tell you as soon as
possible and offer you an alternative, of similar value or higher, or offer a
full refund. We regret we cannot pay compensation or any reimbursement for
consequential loss, or any expenses or costs you may incure as a result of any
such cancellation or change.
•Yorkshire Spa Retreat reserves the right to remove or alter treatments on the menu at any
time. We will notify you if this affects your booking and offer you an
alternative treatment of similar type and value.
Refund and Cancellation Policy for the Yorkshire Spa Retreat:
•Booking dates can be moved without penalty up to 2 days prior to activity date.
•Cancellations or amendments cannot be made within 48 hours of the activity, no refund will be available.
•Bookings that are missed, and groups/individuals who arrive late for any reason
whatsoever, will not be entitled to a refund for any part of the booking amount.
Access to the Spa:
•We will be unable to treat any clients under the age of 18, even with a parent
or guardian present.
•Persons aged between 16-18 when accompanied by a parent or guardian can access the spa area and partake in the elements of the “thermal journey”
•Opening times vary, please always check in advance if you are planning on visiting
without a confirmed booking. To avoid any disappointment, we strongly suggest
you book in advance.
•Please arrive at the Yorkshire Spa Retreat Spa reception at least 15 minutes before
your allocated time. Upon arrival, we supply towels, flipflops and robes for
your use whilst in the spa. Your flipflops are yours to take home.
•We recommend you leave jewellery / valuables at home or in your lodge. The
Yorkshire Spa Retreat will not accept responsibility for loss or damage to any
valuables on the premises.
•On some occasions, you may have a medical condition that would make a treatment
unsuitable for you. Furthermore, it is understood and agreed that individuals
participate in a treatment or in the thermal journey at their own risk. If you
are unsure of your physical fitness required to participate at the Yorkshire
Spa Retreat, we recommend that you seek independent medical advice before
attending.
•On some occasions, you may have a medical condition that would make a treatment
unsuitable for you. If this happens, we will offer you an alternative
treatment. Please follow the guidance of your therapist, as we won’t offer you
a treatment that could put your health and safety at risk. Furthermore, it is
understood and agreed that individuals participate in a treatment or in the
thermal journey at their own risk. If you are unsure of your physical fitness
required to participate at the Yorkshire Spa Retreat, we recommend that you
seek independent medical advice before attending.
• As a lodge guest at Yorkshire Spa Retreat, guests over 18 can enjoy a three hour spa experience every day of their stay. But please note that this requires pre-booking, and
is subject to spa availability.
Acceptable Conduct:
•As a family destination, we want to create a fun, safe, friendly environment
for our customers to enjoy. Excessively noisy, offensive or disruptive
behaviour is unacceptable, and you may be asked to leave without refund or
compensation.
•If your actions or behaviour put other facility users in danger, you will be
asked to leave without compensation or refund.
Children Policy:
Kindly note that Yorkshire Spa Retreat is an adults-only spa. Those aged under 18 must
be accompanied by an adult at all times and no under 16's may enter the spa or
pools.
Payment guarantee policy:
All reservations must be guaranteed with a credit or debit card.
Dining
Dietary Requirements If anyone within your party has
dietary requirements, please do let us know upon booking or call at least 48
hours prior to your arrival. If full notice is not given, we might not be able
to cater for specific allergies or diets.
Spa Dome Due to the relaxed environment of the Spa Dome, guest are welcome to relax in their robes.